Shipping policy
Where we ship
PestHalo ships to the United States, Canada, the United Kingdom and Australia. Every order ships with the correct plug type for your country (US/CA: 110–120 V flat-pin · UK: 3-pin · AU: angled 2-pin). Orders are shipped from our fulfillment centers based on stock availability and destination.
Shipping costs
Standard shipping is free on all orders in every country we ship to. Where an expedited option is available for your address, it is displayed with its price at checkout.
Order processing
Orders are processed and handed to the carrier within 24–48 hours of purchase (business days). During high-demand periods, processing may take up to 3 business days. You'll receive a confirmation email as soon as your order is placed.
Delivery times
- United States: 5–8 business days
- Canada: 6–10 business days
- United Kingdom: 6–10 business days
- Australia: 7–12 business days
Delivery times are estimates from the shipping date, exclude weekends, public holidays and carrier delays, and are not guaranteed.
Customs, duties and taxes
All orders ship on a Delivered Duty Paid (DDP) basis: we cover customs duties and import fees on your behalf for every destination we ship to. The price you see at checkout is the price you pay — no surprise charges on delivery.
Order tracking
You'll receive an email with your tracking number once your order has been processed and shipped. Tracking typically updates within 24–48 hours of shipment. If your tracking hasn't updated after 5 business days, contact support@pesthalo.com and we'll investigate with the carrier.
Lost, stolen or delayed packages
If your package is marked as delivered but you can't find it, please check with neighbors, building management and your local carrier first, then contact us within 7 days. If your order is confirmed lost in transit, we will reship it at no extra charge. Everwave LLC is not responsible for delays caused by carriers, customs or events outside our control, but we will always help you locate your order.
Incorrect address
Please verify your shipping address before completing checkout. If you spot a mistake, email us within 24 hours of ordering and we'll correct it. If a package is returned to us because of an address error, we'll issue a full refund minus any additional shipping costs incurred, or reship it once the correct address is confirmed.
Order cancellation
Orders can be cancelled within 6 hours of purchase by emailing support@pesthalo.com with the subject line "CANCELLATION". After that window your order is already being processed — but it remains covered by our 90-day money-back guarantee.
Contact
Brand: PestHalo™
Email: support@pesthalo.com
Response time: within 1 business day (Mon–Fri, 9:00am–6:00pm ET)