Refund policy
90-day money-back guarantee
We stand behind PestHalo. If you're not satisfied with your purchase for any reason, you have 90 days from the delivery date to request a full refund. No questions asked, no need to return the device.
The short version: email support@pesthalo.com within 90 days, include your order number, and we'll refund you in full.
How to request a refund
To start a refund:
- Email support@pesthalo.com with the subject line "Refund request".
- Include your order number (starts with #), the email used at checkout, and a short note about why.
- Our team reviews and replies within one business day with confirmation.
Conditions
- Request must be made within 90 days of the delivery date.
- One refund per household per 12-month period.
- Bulk and wholesale orders (10+ units) are handled separately — contact us for terms.
- Refunds are issued to the original payment method.
- Currency conversion fees or charges applied by your bank are not refundable.
Refund timeline
Once approved, refunds are issued within 3 business days. Depending on your bank or card issuer, the funds may take an additional 5–10 business days to appear on your statement.
Order changes and cancellations
Orders can be modified or cancelled within 6 hours of purchase by emailing support@pesthalo.com with the subject line "CANCELLATION". Because orders are processed quickly, this window cannot be guaranteed. After that, your order is handed to our fulfillment partner and any change is handled under the 90-day guarantee above.
Exchanges
Want to swap your order for a different bundle? Email us within 90 days of delivery. We'll send a prepaid return label and ship the replacement once we receive the original.
2-year warranty
Beyond the 90-day refund window, PestHalo is covered by a 24-month manufacturer warranty against defects in materials and workmanship. To claim, email us with your order number and a short description of the issue (a photo or short video helps). We'll send a free replacement.
The warranty does not cover damage from misuse, modification, accidents, water exposure, or normal wear.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the package and product. We'll send a replacement immediately at no cost to you.
Shipping costs
Standard shipping is free. Any optional shipping upgrade selected at checkout is non-refundable, except in cases of damaged, defective, or incorrectly shipped items. Return shipping for exchanges or warranty replacements is covered by us via a prepaid label.
Non-returnable items
- Gift cards;
- Sale items marked "final sale";
- Items purchased from unauthorized resellers — PestHalo is sold exclusively on pesthalo.com.
Contact
Refund & warranty contact — we're here to help.
Brand: PestHalo™, a brand operated by Everwave LLC
Company: Everwave LLC
Registered address:
1309 Coffeen Avenue STE 1200
Sheridan WY
82801 USA
Email: support@pesthalo.com
Response time: within 1 business day (Mon–Fri, 9:00am–6:00pm ET)